Follow Up Reputation Management

Key questions from our last session....

• Should hotels and hospitality businesses encourage their customers to post reviews on TripAdvisor, Google Plus and other public sites?
• Should hotels and hospitality businesses incorporate better in-stay communication tools, such as +LoungeUp -  and fix problems before guests leave the property?
• Should hotels and hospitality businesses incorporate digital guest feedback tools within their own sites and digital touchpoints?

 Comment capture tools...

https://getsatisfaction.com/corp/
http://www.disqus.com/
http://web.livefyre.com/

 

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